Withdrawal

Who can and how to withdraw
The right of withdrawal is regulated by law for the costumer-consumer (i.e. a person who buys goods for purposes not related to his/her professional activity, that is a person who does not indicate a VAT number during the purchasing process).
To exercise this right, the customer must contact us at the phone number +39.030.657018

Withdrawal procedures
The right of withdrawal is subject to the following conditions (Article 67 of the Italian Consumer Code - "Codice del Consumo"):
• If goods have been delivered to the consumer, the consumer is required to return them or make them available to the person designated by the trader, in the manner and time stipulated in the contract. The deadline for returning the goods cannot be less than ten working days from the date of receipt of the goods. The goods are considered returned when they are delivered to the post office or courier.
• For contracts for the sale of goods, if the goods have been delivered to the consumer, the substantial integrity of the good to be returned is an essential condition for the exercise of the right of withdrawal. However, it is sufficient that the good is returned in normal condition, as it has been kept and used with reasonable diligence.
• The only charges payable by the consumer for exercising the right of withdrawal, in accordance with this article, is the direct cost of returning the good to the sender, as expressly provided in the contract.
• If the right of withdrawal is exercised by the consumer in conformity with the rules described in this section, the trader is obliged to reimburse the amount paid by the consumer, including the sums paid by way of deposit. The reimbursement must be free, in the shortest time possible and however within thirty days from the date on which the trader is aware of the exercise of the right of withdrawal by the consumer. The amount is considered refunded when it is actually returned, sent or credited within the deadline specified above.
• In the event that the payment was made by the consumer by means of bills of exchange, if they have not yet been presented for the collection, they must be returned to the consumer. Any clause which limits the reimbursement to the consumer of the amount paid, in case of withdrawal, is invalid.
• If the price of a good or service, object of a contract, is either fully or partly covered by a credit granted to the consumer by the trader or by a third party on the basis of an agreement between the trader and the third party, the credit agreement is canceled by law, without penalty, if the consumer exercises his/her right of withdrawal in accordance with the rules described in this section. The trader must notify to the credit grantor the use of the right of withdrawal by the consumer. Any amounts paid by the third party (credit grantor) for the goods or services paid until that time must be reimbursed by the trader to the third party, without penalty, except the legal interest accrued.

When the right of withdrawal is not applicable (Article 55 of the Italian Consumer Code - "Codice del Consumo")
The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and Clause 1 of Article 54 shall not apply to:
• contracts for the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to the consumer's home, to his/her place of residence or to his/her workplace by distributors who carry out frequent and regular rounds;
• contracts for the supply of services relating to accommodation, transport, catering or leisure services, when at the conclusion of the contract the trader undertakes to provide these services on a specific date or within a specific period.
Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in Articles 64 and in the other articles in the following cases:
• supply of services if the execution of the service has begun, with the consumer's agreement, before the expiry of the period indicated in Article 64, Clause 1;
• supply of goods or services whose price is dependent on fluctuations in the financial market rate that the trader is not able to control;
• supply of goods which are custom-made or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
• supply of audio or computer software sealed, which were unsealed by the consumer;
• supply of newspapers, periodicals and magazines;
• gaming and lotteries.